Smart Metering Transformation: Complete Rollout with Oracle C2M, Customer Portal, Mobile Apps, and SLA-Driven Operations

This project aims to deploy a comprehensive Advanced Metering Infrastructure (AMI) solution designed to modernize utility metering and customer engagement. It encompasses the supply, installation, and commissioning of smart meters, communication networks, enterprise platforms, and end-user applications, as well as SLA-driven operations and multi-year ongoing support.

 

This project has been designed and implemented for multiple leading distribution utilities in Bangladesh, including:

  • Dhaka Power Distribution Company Limited (DPDC)

  • Northern Electricity Supply Company Limited (NESCO)

  • Bangladesh Rural Electrification Board (BREB)

Each utility received a customized deployment based on its network architecture and consumer profile—covering smart meter installation, communication network design, Oracle MDM/C2M integration, and SLA-backed support services.

 

I served as the Technical Lead and Project Director for the AMI implementation projects at DPDC, NESCO, and BREB. In this role, I led the overall system design, vendor evaluation, and BoQ preparation, and supervised the deployment of smart meters, communication networks, and Oracle Utilities MDM/C2M. I coordinated with key stakeholders including Oracle, Abjayon, Landis+Gyr, Itron, and various meter vendors to ensure successful integration, user acceptance testing, go-live execution, and planning for long-term operational support.

 

Scope of Work

  • Smart Metering: Deployment of Chinese-manufactured smart electricity meters, including configuration and field installation, ensuring seamless integration with upstream systems.

 

  • Communication Network:

    • Implementation of a hybrid communication network utilizing:

      • Power Line Communication (PLC) – Chinese brands

      • Radio Frequency Mesh (RF Mesh) – using solutions from Landis+Gyr (Switzerland) and Itron (USA)

      • GPRS – for areas requiring wide-area fallback communication

 

  • Data Aggregation:
    Deployment of Data Concentrator Units (DCUs) or RF gateways, depending on site requirements. DCUs include both Chinese-manufactured units and those from Landis+Gyr and Itron.

 

  • Head-End System (HES):
    Integration of HES platforms from both Chinese vendors and Landis+Gyr/Itron, facilitating secure and reliable data acquisition from field devices.

 

  • Meter Data Management (MDM) and Customer-to-Meter (C2M):
    Implementation of Oracle Utilities MDM and C2M, providing robust data processing, billing integration, and customer service workflows.

 

  • Customer Portal & Mobile Applications:
    Development and customization of user-facing portals and mobile apps using Oracle technologies, enabling real-time access to consumption data, bill payments, and service requests.

 

  • Support Services: Post-deployment technical and operational support for multi-year, including system maintenance, upgrades, and troubleshooting.

 

Key Features

  • Real-time meter-to-HES communication

  • Scalable RF mesh/DCU-based network

  • Customer self-service tools via mobile and web

  • Seamless integration with Oracle utilities suite

  • SLA compliance with proactive monitoring tools

  • Long-term support including change request handling

 

Outcomes / Benefits

The implemented solution will enable accurate metering, efficient billing, enhanced customer satisfaction, and operational efficiency. With robust network infrastructure and enterprise-grade platforms, the utility will be equipped for future smart grid initiatives.

 

Technologies Used

Component Technology / Brand Country of Origin
Smart Meters Multiple Chinese brands China
Communication Technologies PLC, RF Mesh, GPRS China, USA, Switzerland
RF Mesh Vendors Landis+Gyr, Itron Switzerland, USA
Head-End System (HES) Chinese vendor, Landis+Gyr, Itron China, Switzerland, USA
DCUs / Gateways Chinese vendor, Landis+Gyr, Itron China, Switzerland, USA
MDM/C2M Oracle Utilities Suite USA
Customer Portal & Mobile App Oracle technology (customized solution) USA